Return and refund politics
No returns are accepted with fewer than 5% of manufacturing flaws. You must inspect the fabric before cutting. No refund will be accepted once the fabric is cut. Returns are accepted with a written permission only after 20 days preceding the reception.
If defects should be an issue, we request a detailed email with pictures.
Please note that fabrics sold at a discount are final sales. They are neither exchangeable nor refundable.
You can choose between a refund and an exchange.
If possible, we commit to sending a replacement fabric, at our cost, in exchange of the damaged one. If the fabric is no longer available we commit to a full refund as soon as possible, or we can exchange it for a fabric of the same price. We cover the costs of the second shipment.
If you’ve made a mistake in your order, please send us an email as soon as possible so we can adjust your order. Additional fees may apply according to the payment mode.